Terms and Conditions

1. PARTIES AND ACCEPTANCE OF THE GENERAL CONDITIONS OF CONTRACTING:

(hereinafter also referred to as the General Conditions or GCs):

On the one hand, the service provider, María Isabel Sánchez García (hereinafter also the provider), with registered office at C/ Manuel de Falla, nº3, 1º, 02435, Socovos, Albacete, N.I.F. 14313111G, User service phone number 644694278, and email: info@discoverspanishworld.com, being the owner of the website www.discoverspanishworld.com, presents the contractual document that will govern the contracting of the services and courses contracted through the website.

And on the other hand, the User-Student (hereinafter the User) of the website, being responsible for the accuracy of the personal data provided to the provider. The User must always be of legal age.

BOTH accept this document, which means that the user:

1. Has read, understands, and comprehends what is stated here.
2. Is a person of legal age and has sufficient capacity to contract.
3. Assumes all the obligations set forth herein.
4. Has read and accepts these general purchase conditions from the moment they acquire any product offered.

This document can be printed and stored by the Users.

The provider makes available the email address info@discoverspanishworld.com for any questions regarding these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website www.discoverspanishworld.com of the provider.

The provider reserves the right to unilaterally modify these General Conditions, without affecting the services or promotions that were acquired prior to the modification, to improve the products offered. In any case, before purchasing the courses, these general conditions must be consulted.

2. OBJECT OF THE CONTRACT

Through this website, we sell online training to learn Spanish through different programs that appear on the same. The purchase process will be established in point 3 of these general conditions.

These conditions will apply from the day the order is placed (via web or phone) and will come into force when the User makes the purchase and accepts them via web during the contracting procedure by checking the corresponding box or if it is a phone contract, by responding with their acceptance to the email containing the general contracting conditions.

The contractual sales relationship involves making the specific course available to the user/student in exchange for a determined price shown in the purchase link on the web.

The specific details of the training offered – content, price, payment method, duration, contracting method, etc. – are developed throughout this document.

María Isabel Sánchez García commits to displaying her prices for the training programs transparently. The applicable prices are those shown on the website at the time of the order or request. Prices are expressed in euros and include taxes. They can be modified at any time without prior notice.

All orders are made in euros and paid in euros. The User is solely responsible for paying the invoices addressed to them. The entire training is paid at the beginning of the purchased course.

To issue the corresponding invoices, we appreciate if you send your tax information to our contact email to send it to you.

In the case of purchasing programs with sessions, the scheduling of the sessions is done via email, WhatsApp, Telegram, or phone call or through a booking platform (Calendly or Tidy Call) between the provider and the student.

The course can start a day after the purchase and up to 6 months later. After this period, the course will be disabled.

Order Process and Validation:

Enrolling in the training through the website constitutes an irrevocable acceptance of these conditions and can only be contested in limited cases provided herein. Consequently, María Isabel Sánchez García can in no way be held responsible for the non-execution or poor execution of the contracted services due to the entry of the User’s particular data.

3. CONTRACTING PROCEDURE

The user does not need to register by creating a user account to access the offered programs. For the purchase process, the user must freely and voluntarily provide the personal data that will be required.

Once the program to be purchased has been decided, the user is informed that in accordance with the requirements of Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:

The User, to access the services offered by the provider and formalize the contract, must purchase the desired program through the website on the corresponding page. Therefore, the User must freely and voluntarily provide the required personal data, which will be treated in accordance with the provisions of the Privacy Policy.

The payment method is established in point 4 of these conditions.

Once the contracting procedure is completed, the provider will inform the user via email regarding the price, date of contracting, and start date of the purchased course.

For any questions, you can contact our User Service through info@discoverspanishworld.com.

4. PAYMENT METHOD

Below, we detail the available system for contracting via the web:

• Stripe: Once the purchase is completed, if this payment method is chosen, you will be redirected to the official Stripe website where you can make the payment. Once the payment is correctly made, your order will be completed and an email will be sent with the summary of your purchase. Clicking the “Return to the web” button will return you to the web to view the order and print it.

Stripe automatically encrypts confidential data using the most advanced technologies available on the market. Stripe has its own privacy policies, and María Isabel Sánchez García has no responsibility over them.

• Payment by transfer or deposit: The user will receive instructions with the account number to pay for the order. It is essential to clearly indicate the assigned order number and the user’s name on the transfer order. To confirm the order, it must be made within 7 days.

The receipt is sent to the User as soon as the order is processed. It is legally binding proof of the order when combined with the original invoice.

In case of disputes regarding the nature of the services of María Isabel Sánchez García or the User/Student’s use of the website, the information stored from PayPal or the bank transfer could be used as evidence between both parties.

5. SHIPPING

María Isabel Sánchez García will not send any order confirmation until it has been verified that the payment has been made.

Since the order does not involve the physical delivery of any product, as the contracted services are performed via videoconference and the materials are sent by email or via Google Drive, María Isabel Sánchez García will inform the User/Student in advance about the procedure to follow to carry out the training.

The courses will start on the date agreed upon between the provider and the student.

6. RIGHT OF WITHDRAWAL

The User/Student has the same rights and deadlines to proceed with the return and/or claim any defects that the service may present.

If the User/Student is a natural person and in accordance with the European Community Regulation (Consumer Protection Regarding Distance Contracts – Art. 6 DIRECTIVE 97/7/EC OF THE EUROPEAN PARLIAMENT AND THE COUNCIL, of May 20, 1997, on the protection of consumers in distance contracts), the User benefits from a 14-day period to cancel the contract concluded by this means, without giving any reason, and if the User/Student exercises this right of cancellation, they will not incur any charge or penalty. Notwithstanding this provision, the 14-day period will start to run from the day the User/Student accepts these GCs.

The User cannot exercise the right of revocation referred to in this paragraph once the acquired training has started.

María Isabel Sánchez García reminds that this right does not apply to legal entities.

In particular, no refunds or partial or total credits for the training will be made if it does not meet the student’s expectations.

7. FORCE MAJEURE

The provider will not be responsible for any breach due to unforeseen circumstances or causes beyond the control of María Isabel Sánchez García, including, but not limited to, cases of force majeure, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts, or shortages of transport, facilities, fuel, energy, labor, or materials.

In case of delays, María Isabel Sánchez García may be excused from the performances to the extent that such delays or hindrances are caused by such causes and for the entire period of time in question.

8. NULLITY AND INEFFECTIVENESS OF THE CLAUSES

The User/Student cannot assign, transfer, or transmit the contracted rights, responsibilities, and obligations in the sale.

If any stipulation of these conditions is considered null or unenforceable, the validity, legality, and enforceability of the remaining provisions will not be affected in any way, nor will they be modified in any way.

The User/Student declares to have read, known, and accepted these General Conditions in their entirety.

9. OBLIGATIONS AND RESPONSIBILITY OF MARÍA ISABEL SÁNCHEZ GARCÍA

María Isabel Sánchez García expressly agrees to provide all her resources in the delivery, availability, and provision of services in general, and in this document, she commits to fulfilling her obligation as a service provider to the best of her abilities.

María Isabel Sánchez García commits to act with the utmost diligence and attention possible and to proceed to provide a quality service in conformity with generally recognized practices, except in the hypothetical case that the service is suspended, under special instructions required.

The User/Student acknowledges that the training may not be available if they are unable or incapable of accessing the Internet or this website. María Isabel Sánchez García will not be responsible for the User’s inability to access the training under these circumstances.

In particular, it is the User/Student who must maintain their own virus protection, as well as the version of their browser. The provider will not be responsible for any virus transmitted through their website.

Likewise, María Isabel Sánchez García disclaims any responsibility for unauthorized access to computer systems, or for the theft of any data as a result of such access. However, the provider applies appropriate means to prevent illegal intrusions. Furthermore, she will not be responsible in any case for damages related to it, such as loss of operation, loss of profit, loss of value, damages, or expenses.

María Isabel Sánchez García commits to exercising with due diligence and care her offer, providing a quality service, in conformity with normal practices in the field, subject to the interruption of the services requested explicitly at the request of administrative authorities.

The Parties agree that María Isabel Sánchez García has the right to modify the services without prior notice.

10. OBLIGATIONS AND RESPONSIBILITY OF THE USER

The User/Student expressly agrees to have verified the compatibility between their demand and the service offer and fully acknowledges receiving all the necessary information and advice from María Isabel Sánchez García, so that this agreement can take effect with binding knowledge and certainty.

The User/Student commits to checking beforehand that they have the necessary conditions to attend the training. Access to the videoconference is done directly from a computer connected to the Internet. María Isabel Sánchez García is not responsible in case of absence or deficiency of such connection.

The User/Student will receive an email with the confirmation of the training session dates and the materials that María Isabel Sánchez García deems necessary for each session.

If the User decides to cancel or change the day or time of the session, they must notify at least 24 hours in advance by email to info@discoverspanishworld.com, or through WhatsApp or Telegram at the phone number +34 644694278. If the User cancels or changes the day or time of the session with less than 24 hours’ notice, the session will be charged.

If the User is absent (does not appear) at the session or arrives 15 minutes late, the session will be charged.

11. INTELLECTUAL PROPERTY

All the content of our training and publications on our website – articles, posts, pages, texts, videos, tutorials, podcasts, images, graphics, infographics, etc. – are subject to copyright and intellectual property rights, of which María Isabel Sánchez García is the owner. Under no circumstances will these rights be transferred or assigned without her prior, explicit, and written consent. They cannot be reproduced, disseminated, sold, distributed, or used for commercial or non-commercial purposes.

Moreover, any content that appears in our training whose copyright and intellectual property rights belong to a third party will be duly indicated. The present GCs expressly exclude any transfer of property from María Isabel Sánchez García to the User/Student.

12. CLAIMS

Any claim that the User/Student deems appropriate will be attended to as soon as possible, and can be made at the following contact addresses:

• Postal: María Isabel Sánchez García, C/ Manuel de Falla, nº3, 1º, 02435, Socovos, Albacete
• Mail: info@discoverspanishworld.com

In case of a claim or dispute of any nature, María Isabel Sánchez García and the User/Student commit to trying to resolve the complaint or conflict amicably.

Online Dispute Resolution (ODR)

According to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the User/Student and the provider, without the need to resort to the courts, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between both. This body is neutral and will dialogue with both parties to reach an agreement, and can finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

13. SUSPENSION OR TERMINATION OF THE CONTRACT

The Provider may, without prior notice, suspend or terminate the User/Student’s access to its services and training, in whole or in part, when:

• The User/Student does not comply or follow any of the obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practices, or usage policies.
• If for any reason the provider suspends or discontinues the service or cannot provide a Service (or any part of it) to the User/Student.

When the provider exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power, or remedy available to María Isabel Sánchez García.

14. APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the services subject to these Conditions to the Courts and Tribunals of the user’s domicile (considered as a consumer for the purposes of the TRLGDCU).

15. COMMENTS AND SUGGESTIONS:

Your comments and suggestions will be welcomed. We kindly ask you to send such comments and suggestions through an email to info@discoverspanishworld.com.